Refund & Returns Policy

Last updated: 16 August 2026

We want you to be happy with your Shovel gear. This policy explains our voluntary 30-day returns promise and your legal rights. Nothing in this policy limits your statutory rights.

Our 30-day returns promise

You may return an eligible item within 30 days of delivery. Please email info@shovelsnowsports.com with your order number before sending anything back. We will provide return instructions and the return address.

Items returned under our voluntary policy must be unworn, unused, unwashed, with tags attached and, where reasonably possible, in their original packaging. Trying an item on as you would in a shop does not prevent you exercising your legal cancellation rights.

Your legal right to cancel

For most goods bought online, UK consumers can cancel without giving a reason by telling us within 14 days after the day the goods are delivered. After notifying us, you must send the goods back within a further 14 days.

We will refund the price paid and the cost of our least expensive standard delivery option. If you chose enhanced or express delivery, the additional cost is not refundable. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back.

Refunds will be made to the original payment method without undue delay and normally within 14 days of receiving the returned goods or evidence of return. Your bank or payment provider may then take additional time to display the refund.

Return postage

You are responsible for the cost of returning change-of-mind items unless we agree otherwise. Please use a tracked service and retain proof of postage. We will cover reasonable return costs where an item is faulty, damaged, misdescribed or supplied incorrectly.

Condition of returned goods

You may inspect goods as you would in a shop. We may reduce a refund where handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has diminished their value.

Exceptions

Cancellation rights may not apply to personalised or made-to-order goods, or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. This does not affect your rights if an item is faulty or misdescribed.

Faulty, damaged or incorrect items

Please contact us as soon as possible with your order number and photographs where helpful. Your rights for faulty or misdescribed goods are provided by law and are not limited to seven or 30 days. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Exchanges

Size, colour or style exchanges are subject to availability. Contact us before returning the item so we can confirm the available options. If an exchange is unavailable, we will process the appropriate refund.

Contact

Shovel Snowsports
747 Southchurch Road
Southend-on-Sea
England
SS1 2PP
United Kingdom
Email: info@shovelsnowsports.com