Contact And returns policy

Shovel Snowsports Returns Policy

We want you to love your Shovel Snowsports gear. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to return an item.
  
  
• Items must be unused, unworn, and in their original packaging with tags still attached.
  
  
• To start a return, please contact us at [your email address] with your order number and reason for return. We’ll send you instructions on how to send your item back.
  
  

Refunds

• Once your return is received and inspected, we’ll notify you by email.
  
  
• Approved refunds will be issued to your original payment method within 5–10 business days (depending on your bank/card provider).
  
  
• Shipping costs are non-refundable unless the item is faulty or we sent the wrong product.
  
  

Exchanges

• We’re happy to offer exchanges if you’d like a different size, style, or colour (subject to availability).
  
  
• To arrange an exchange, please contact us before returning your item so we can hold the replacement.
  
  

Faulty or Incorrect Items

• If you receive a damaged, faulty, or incorrect item, please email us within 7 days of receiving your order.
  
  
• We’ll arrange a replacement or full refund, including postage costs.
  
  

Non-Returnable Items

For hygiene and safety reasons, certain products (e.g., face masks, base layers, or custom items) cannot be returned unless faulty.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  
  
• We recommend using a tracked service as we cannot be held responsible for items lost in return transit