Privacy Policy

Last updated: 16 August 2026

This privacy notice explains how Shovel Snowsports collects, uses, shares and protects personal information when you visit our website, place an order, contact us, create an account or subscribe to marketing.

Who we are

Shovel Snowsports
747 Southchurch Road
Southend-on-Sea
England
SS1 2PP
United Kingdom
Email: info@shovelsnowsports.com

For data-protection purposes, Shovel Snowsports is the controller of the personal information described in this notice.

Information we collect

  • Identity and contact information, such as your name, billing and delivery addresses, email address and telephone number.
  • Order and transaction information, including products purchased, order history, returns and payment status. Payment-card details are handled by our payment providers and are not stored by us in full.
  • Account and communication information, including messages, customer-service enquiries, reviews and marketing preferences.
  • Technical and usage information, such as IP address, browser, device information, cookie identifiers and how you use the site.
  • Information required to prevent fraud, keep the site secure and comply with legal obligations.

How and why we use information

  • To process orders, take payment, deliver goods, handle returns and provide customer service. This is necessary to perform our contract with you.
  • To operate, secure and improve our website, prevent fraud and understand store performance. We rely on legitimate interests where appropriate.
  • To meet tax, accounting, consumer-protection and other legal obligations.
  • To send marketing where you have consented or where otherwise permitted by law. You can unsubscribe at any time using the link in an email or by contacting us.

Who we share information with

We share information only where needed with service providers that help us operate the store, including Shopify, payment processors, delivery companies, IT and hosting providers, analytics services, marketing platforms and professional advisers. We may also disclose information where required by law, to protect legal rights, or in connection with a business sale or reorganisation.

Shopify

Our store is hosted by Shopify, which processes information to provide the ecommerce platform and related services. Shopify and some other providers may process information outside the United Kingdom. Where personal information is transferred internationally, we rely on recognised safeguards where required.

Cookies and similar technologies

We use necessary cookies to operate the store and may use analytics or marketing cookies where permitted. You can manage non-essential cookie choices through the consent controls displayed on the site and through your browser settings.

How long we keep information

We keep personal information only for as long as needed for the purposes described above, including fulfilling orders, dealing with disputes, maintaining business records and meeting legal, tax and accounting requirements. Retention periods vary according to the type of information and our legal obligations.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable format; and withdraw consent. To exercise a right, email us. We may need to verify your identity.

You may complain to the UK Information Commissioner’s Office at ico.org.uk, but we would appreciate the opportunity to address your concern first.

Children

Our website is not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

Changes to this notice

We may update this notice when our practices or legal obligations change. The latest version will always be published on this page.

Contact

Shovel Snowsports
747 Southchurch Road
Southend-on-Sea
England
SS1 2PP
United Kingdom
Email: info@shovelsnowsports.com